Send Close the Loop messages through Zendesk

Helen H on Oct. 12, 2022:

Lets our customers see a full history of their communications with us; leverages the email security protocols (DKIM signing, etc) that we already have in place.

Ioannis P on June 21, 2023:

There is feedback received through zendesk that is sometimes existing product functionality. It would be good to be able to quickly note this towards the OPS team.

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